Frequently Asked Questions

Everything you need to know about your Vanesa beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. After your package ships, we will send a tracking link so you can follow its journey to your doorstep.

Are Vanesa products cruelty-free?

Yes, we are committed to ethical beauty. All Vanesa products are 100% cruelty-free and are never tested on animals at any stage of production.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Do you ship internationally?

Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are your skincare products suitable for sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we recommend checking the full ingredient list on each product page and performing a patch test before first use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.