Returns & Exchanges

At Vanesa, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unused and unopened products in their original packaging.

1

Initiate Your Request

Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

2

Pack with Care

Securely place the items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship to Vanesa

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing